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Terms & Conditions

Last updated: 25 October 2026

These terms apply to repair, maintenance and related services provided by Hitech Computer & IT Solutions (UEN 53319732E) ("Hitech", "we", "us") at our branches in Singapore. By leaving a device with us, or by asking us to carry out work, you agree to these terms.

1. Diagnosis and quotations

• We inspect your device and tell you what is wrong and what it will cost before carrying out chargeable work. Work only begins once you approve the quotation.
• Where a fault cannot be confirmed without opening or testing the device, we will tell you before we proceed.
• A quotation is based on the fault found at diagnosis. If we discover an additional fault, we will contact you for approval before doing anything further.
• Prices are in Singapore dollars and exclude any parts you ask us to source specially.

2. Your responsibilities

• Back up your data before handing over the device. Repair work — especially storage, motherboard, liquid-damage and software work — can result in loss of data. You are responsible for keeping a backup of anything you cannot afford to lose.
• Tell us about any existing damage, previous repairs by another workshop, or modified parts, so we can advise you accurately.
• Remove SIM cards, memory cards and any accessories you do not need to leave with us.
• Provide accurate contact details so we can reach you about the repair.
• Collect the device within 30 days of being told it is ready. After 30 days we accept no responsibility for the device — including loss or damage however caused — and a reasonable storage charge may apply.

3. Data and privacy

We access a device only as far as needed to diagnose and test the repair. We do not copy, keep or read your personal files, and we do not ask for your account passwords. Where a software or data recovery job requires access, we will explain why first.

We are not liable for loss of data, files, settings or software, whether caused by the fault itself, the repair, or a part failure. Data recovery is attempted on a best-effort basis and cannot be guaranteed. Our handling of your personal data is described in our Privacy Policy.

4. Parts

• We use new or refurbished parts as agreed with you at quotation. Where a part is refurbished or an original-vs-compatible choice matters, we will say so before fitting.
• Parts we supply are covered by the warranty in section 5. Parts you supply yourself are not covered by us.
• Special-order parts may require a deposit and may not be returnable once ordered.

5. Warranty

• We provide a 30-day warranty on the repair, starting from the date you collect the device. Keep your invoice or receipt — it is your proof of warranty.
• Warranty covers the specific fault we repaired, the workmanship of that repair, and the part we supplied for that fault.
• It does not cover new or unrelated faults, physical damage, liquid damage, impact, misuse, or components we did not repair.
• Warranty is void if the device is opened or modified by anyone else after our repair.
• Our warranty is in addition to, and does not replace, your rights under Singapore's Consumer Protection (Fair Trading) Act.

6. Limits of liability

To the extent permitted by law, our total liability for any claim arising from a repair is limited to the amount you paid us for that repair. We are not liable for indirect or consequential loss, including loss of profit, loss of business, or loss of data. Nothing in these terms excludes liability that cannot lawfully be excluded — including your statutory rights as a consumer in Singapore.

7. Devices we cannot repair

We may decline or stop work where a device is beyond economical repair, where parts are unavailable, where a device appears to be stolen or unlawfully obtained, or where we cannot work safely. If we cannot complete a repair, we will tell you and agree with you what happens to the device and to any amount already paid.

8. Uncollected devices

Devices must be collected within 30 days of the ready notification. After that period we accept no responsibility for the device, including loss, damage or deterioration however caused, and a reasonable storage charge may apply. We will still make reasonable attempts to contact you using the details you gave us; if we cannot reach you after written notice, we may deal with the device in accordance with Singapore law, including recovering reasonable storage and administrative costs.

9. Business and on-site services

Annual maintenance contracts and on-site support are governed by the specific agreement and service scope issued for that contract. Where those terms conflict with this page, the contract terms prevail.

10. Governing law

These terms are governed by the laws of Singapore, and the Singapore courts have exclusive jurisdiction over any dispute, without affecting any right you have to raise a consumer complaint with the Consumers Association of Singapore (CASE).

11. Changes and contact

We may update these terms; the "last updated" date above will change when we do. The terms in force when you leave a device with us are the ones that apply to that repair.

• Email: contact@hitechitservices.com
• Phone / WhatsApp: +65 8493 9395 / +65 8011 8150
• Kembangan — 425 Changi Road, Singapore 419868 · +65 8493 9395
• Hougang — #01-817, Blk 681 Hougang Ave 8, Singapore 530681 · +65 8383 0243
• Bukit Timah — 68 Jalan Jurong Kechil, #01-14, Suites @ Bukit Timah, Singapore 596180 · +65 8383 0540
• Upper Serangoon — 802 Upper Serangoon Road, Singapore 534672 · +65 8383 0543