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Privacy Policy

Last updated: 25 October 2026

Hitech Computer & IT Solutions (UEN 53319732E) ("Hitech", "we", "us") provides laptop, MacBook, PC and phone repair services in Singapore. This policy explains what personal data we collect, why we collect it, and what rights you have. It applies to our website hitechitservices.com and to enquiries and repairs carried out at our branches.

1. Personal data we collect

Enquiry details — your name, phone number, email address and the message you send us, including any photos or device details you share.
Repair records — device make and model, serial or IMEI where relevant, reported fault, work carried out, parts used, price and warranty details.
Contact history — calls, WhatsApp messages and emails exchanged with us about your enquiry or repair.
Website usage data — pages viewed, approximate location derived from IP, device and browser type, and referral source. See section 6 on cookies.

We do not ask for and do not want your device passwords, banking details or NRIC number. If a repair requires access to your device to test it, this is done in front of you or with your explicit agreement.

2. Why we use your personal data

To respond to your enquiry and provide a quotation.
To carry out the repair, order parts, and keep a record of work performed.
To honour warranty obligations and answer follow-up questions about a past repair.
To contact you about the status of your repair.
To measure and improve our website and advertising (section 6).
To meet legal, accounting and tax obligations.

3. Consent and withdrawal

By submitting an enquiry form, messaging us on WhatsApp, calling us or visiting a branch, you consent to us using your personal data for the purposes above. You may withdraw consent at any time by writing to contact@hitechitservices.com. We will stop using your data for that purpose, though we may still need to keep records where the law requires it, or where a repair or warranty is still in progress.

We do not send marketing messages to customers who have only made a repair enquiry unless you separately agree to receive them.

4. Who we share data with

We do not sell your personal data. We share it only with service providers who help us run the business, and only as far as needed:

Web hosting and email — our website and mailbox providers.
Analytics and advertising platforms — Google (Analytics), Clicky and Meta (Facebook and Instagram), as described in section 6.
Parts suppliers and specialist workshops — where a repair has to be outsourced, limited to the device and fault details needed to do the work.
Professional advisers and authorities — where required by law.

Some of these providers store data outside Singapore. Where that happens, we rely on the providers' contractual and security commitments to protect the data to a standard comparable to the PDPA.

5. How long we keep it

Enquiries that do not become repairs — up to 24 months, then deleted.
Repair and warranty records — for the warranty period plus the period we are required to keep business records for accounting and tax purposes.

6. Cookies, analytics and advertising

Our website uses cookies and similar technologies for two purposes:

Measurement — Google Analytics 4 and Clicky tell us which pages are visited and how people find us. These set analytics cookies.
Advertising — we use the Meta (Facebook) Pixel and may run advertising campaigns on Meta platforms. These set advertising cookies that record when someone visits our site after seeing or clicking an ad, and allow us to measure and improve our ads.

These tools may collect your IP address, device and browser information, and the pages you view. They do not give us your name or phone number unless you submit an enquiry. You can block or delete cookies in your browser settings; blocking them does not stop you from using the site or contacting us. You can also manage how Meta uses your data for advertising in your Facebook ad settings.

7. Your rights

Under the PDPA you may ask us to:

tell you what personal data we hold about you and how it has been used;
correct any personal data that is inaccurate;
withdraw consent for future use.

Write to contact@hitechitservices.com or call +65 8493 9395. We will respond within the period required by the PDPA. We may need to verify your identity before acting on a request, and a reasonable fee may apply to an access request.

8. Security

We restrict access to customer records to staff who need them, keep repair records on access-controlled systems, and do not leave customer devices unattended in areas open to the public. No system is perfectly secure, but if a data breach occurs that is likely to cause harm, we will notify affected customers and the Personal Data Protection Commission as required.

9. Children

Our services are intended for adults. We do not knowingly collect personal data from children. If a repair is arranged for a child's device, the enquiry should be made by a parent or guardian.

10. Changes and contact

We may update this policy; the "last updated" date above will change when we do. Questions about this policy or your personal data:

Email: contact@hitechitservices.com
Phone / WhatsApp: +65 8493 9395 / +65 8011 8150
Branches:

Kembangan — 425 Changi Road, Singapore 419868 · +65 8493 9395
Hougang — #01-817, Blk 681 Hougang Ave 8, Singapore 530681 · +65 8383 0243
Bukit Timah — 68 Jalan Jurong Kechil, #01-14, Suites @ Bukit Timah, Singapore 596180 · +65 8383 0540
Upper Serangoon — 802 Upper Serangoon Road, Singapore 534672 · +65 8383 0543