AMC and on-site IT support services
Here are our Annual Maintenance Contract and on-site IT support plans for Singapore SMEs:
| Plan | Monthly Cost (SGD) | Includes | Response Time |
|---|---|---|---|
| Workstation Support | S$99 / month | Up to 10 workstations, remote support, health checks | Next business day |
| Server + Network | S$199 / month | Server monitoring, network maintenance, backup checks | 4 hours |
| Full IT Management | S$399 / month | All workstations, servers, network, security, cloud | 2 hours |
| Emergency On-Site Visit | S$80 per visit | Per-incident on-site support (non-AMC clients) | Same day |
Every AMC includes proactive monitoring, scheduled maintenance visits, priority emergency response, and discounts on parts and repairs. Free IT audit for new clients.
What is covered in an AMC?
- Workstation maintenance — Regular health checks, software updates, antivirus management, and hardware diagnostics for desktop and laptop computers.
- Server management — Monitoring of server health, disk usage, backup status, and performance. We perform regular maintenance and updates.
- Network monitoring — 24/7 monitoring of network uptime, switch and router health, WiFi performance, and bandwidth usage.
- Data backup verification — We verify that your backup systems are running correctly and that data can be restored when needed.
- Hardware health checks — Regular inspection of all IT hardware to identify potential failures before they cause downtime.
- Software licensing management — We track your software licenses and ensure compliance.
- On-site support visits — Scheduled monthly or quarterly visits depending on your plan. Emergency visits within response time.
Why SMEs in Singapore need an AMC
Running a small or medium business in Singapore means every hour of IT downtime costs money. An AMC gives you predictable monthly costs instead of surprise repair bills. You get priority service when things go wrong, and proactive maintenance to prevent problems before they happen.
Without an AMC, many SMEs find themselves scrambling for last-minute IT support when a server crashes or a virus hits the network. With Hitech's AMC, you have a dedicated IT partner who knows your setup and can respond quickly.
How AMC works at Hitech
- Free IT audit — We visit your office, inventory all IT assets, assess your current setup, and identify risks and improvement areas.
- Customised proposal — Based on the audit, we propose an AMC plan tailored to your business size, budget, and needs.
- Onboarding — We set up monitoring tools, document your network, establish backup procedures, and schedule preventive maintenance.
- Ongoing management — We monitor, maintain, and support your IT infrastructure according to your plan. Regular reports keep you informed.
- Emergency response — When issues arise, you get priority support with guaranteed response times.
Tip: Most SMEs in Singapore spend more on reactive IT repairs over a year than they would on an AMC. A preventive maintenance contract reduces unexpected downtime and extends the life of your IT equipment. Call +65 8493 9395 for a free IT audit.
Need amc & on-site it support singapore?
Get a free diagnosis — we will check your device at any of our three branches. No appointment needed.
Frequently asked questions
How much does AMC cost in Singapore?
Our Annual Maintenance Contracts start from S$99/month for basic workstation support, S$199/month for server and network support, and S$399/month for full IT infrastructure management.
What does an AMC include?
Includes proactive network monitoring, regular maintenance visits, priority emergency response, hardware health checks, software updates, and discounted repairs.
How fast is emergency response?
Our AMC clients get priority 4-hour response for critical issues during business hours. Emergency after-hours support is available for premium plans.
Do you provide on-site support across Singapore?
Yes. We provide on-site support across all areas of Singapore including CBD, East, West, North, and Northeast regions.
Can you manage servers and workstations?
Yes. We manage Windows and Linux servers, desktop workstations, network infrastructure, backup systems, and cloud services for SMEs.
What is the minimum AMC contract period?
Our standard AMC contracts are 12 months with flexible renewal. We also offer 6-month trial contracts for new clients.
How do I sign up for AMC in Singapore?
Call +65 8493 9395 or WhatsApp +65 8011 8150 for a free IT audit and customised AMC proposal.