1. Information We Collect
We collect personal data that you provide to us when you:
- Book a repair through our website form (name, phone number, email, device details)
- Contact us via phone, WhatsApp, or email
- Visit our branches and provide your details for service records
- Leave a review on Google or other platforms
We also collect non-personal data automatically via cookies and analytics (LiteSpeed cache, Clickly Analytics on subdomain) including page views, device type, and browser information.
2. How We Use Your Information
We use your data to:
- Process and manage your repair requests
- Communicate with you about service updates, quotes, and appointments
- Improve our website and services
- Comply with legal obligations
3. Data Sharing
We do not sell your personal data. We may share data with third-party service providers only as necessary to fulfil our service obligations (e.g., courier for pickup/delivery, payment processors).
4. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Repair records are kept for 2 years from the date of service.
5. Your Rights (PDPA)
Under Singapore's Personal Data Protection Act (PDPA), you have the right to:
- Request access to your personal data held by us
- Request correction of inaccurate data
- Withdraw consent for data collection (subject to legal requirements)
- Request deletion of your data (subject to legal retention requirements)
6. Cookies
Our website uses minimal cookies for caching and performance. We do not use tracking cookies for advertising. You can disable cookies in your browser settings.
7. Security
We implement reasonable security measures to protect your personal data, including HTTPS encryption and secure server infrastructure via LiteSpeed.
8. Contact Us
For privacy-related enquiries or to exercise your PDPA rights, contact our Data Protection Officer:
Email: contact@hitechitservices.com
Phone: +65 8493 9395
Address: 425 Changi Road, Singapore 419868